Go to the Start icon on the bottom left of your screen then choose Control Panel and then Devices and Printers.
Right click the printer in question and select “See what’s printing”.
From the window that opens choose “Printer” from the menu bar at the top.
Select “Use Printer Online” from the drop down menu.
Remove All Pending Print Jobs
From the “See what’s printing” menu mentioned previously right click and “Cancel” any print jobs present.
With the print jobs removed select “Use Printer Online” again.
If any suborn print jobs remain then try restating both your PC and printer.
Removing and Reinstalling Your Printer
Right click the printer from Devices and Printers and select “Remove device”.
Now add the printer again by selecting the Add a Printer option from Devices and Printers.
I hope these steps will be helpful!